Email support
Reach us at hello@getsusapp.com.
Sus support
Support
We aim to respond within two business days.
Need help with scanning, purchase restore, subscriptions, account access, privacy, or waitlist updates? Email us and we will help you untangle it.
Include context
Device model, iOS version, app version, and a short description help us fix issues faster.
Protect yourself
Do not email passwords, payment card numbers, or sensitive medical information.
Subscriptions
Sus purchases are handled through Apple and RevenueCat. You can manage or cancel App Store subscriptions from your Apple ID subscription settings. In the app, use Restore Purchases if a valid purchase is not showing.
Priority Issues
Production incidents that block sign-in, scanning, payment, restore, or data deletion requests are prioritized.